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Unformatted text preview: 1 BUAD 311 Operations Management UNIVERSITY OF SOUTHERN CALIFORNIA Marshall School of Business BUAD 311 - Operations Management Spring 2009 Instructors: Feng Chen Office: BRI 401J Office Hours: F 9:30am-12:30pm Phone: 213-740-3139 Email: firstname.lastname@example.org Course Description How do organizations such as financial institutions, health care, and manufacturing meet customer needs and stay consistent with their goals and values? How do organizations make trade-off decisions with respect to quality, cost, and time? Operations Management provides tools and methods to optimally answer these questions in a global business world. Operations managers are primarily concerned with the design, procurement, production, and delivery of goods and services. They are responsible for the systematic planning, designing, operating, controlling and improving the various procurement, production, storage, and shipping processes involved from the time the product or service is designed till customer delivery occurs. The challenge for operations managers is to produce goods and services and deliver them in an efficient manner and in accordance with the business strategy of their company. Typically, this involves balancing the needs for satisfying customer demand, on-time delivery, lower costs, and higher quality. In this course you will learn the fundamentals of Operations Management, enhance your managerial insight and intuition, and improve your business decisions. More specifically, we will investigate the following aspects of Operations Management to practice decision- making skills: Process Analysis and Capacity Management. Optimization and Linear Programming. Managing Uncertainty. Forecasting. Revenue Management. Inventory Management and Supply Chain Coordination. Project Management. This will be accomplished through: (i) understanding of the business environment and the structure of important operational problems; (ii) analysis of the relevant principles, issues, and trade-offs; and (iii) working knowledge of relevant methodological tools, solution procedures, and guidelines. Prerequisites Students are expected to know the basic concepts of Probability and Statistics. In addition, every student is assumed to have access to and be able to use regularly, efficiently and effectively a word processor, e-mail, a web browser and a spreadsheet software package. Instructors: Amy Ward Hiroshi Ochiumi Office: BRI 401H BRI 401M Office Hours: T & Th 10:30-12:00pm M & W 3:00-4:00pm Phone: 213-821-2616 213-740-9918 Email: email@example.com firstname.lastname@example.org 2 BUAD 311 Operations Management Textbook The required textbook for this course is: F. Robert Jacobs, Richard B. Chase, and Nicholas J. Aquilano, Operations and Supply Management , 12 th edition, McGraw-Hill/Irwin, 2008. You are also required to buy the case and reading booklet from the bookstore....
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- Spring '07