2-5-09

2-5-09 - COMM 1 2/5/09 Interpersonal Conflict (Cont.)...

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COMM 1 – 2/5/09 Interpersonal Conflict (Cont.) – Competition o Goal: I win/you lose o Concern is mostly with self. Competitive Tactics o Assertiveness, direct aggression, hostility o Presumptive attribution. Presuming that there is an unlikely reason for what they’re doing. An argumentation tactic. For example. .. o “You’re only doing this to upset me”, etc. o Threat, ultimatum. Compromise o Goal: Both gain something o Trade off: both lose something, too. Compromising Tactics o Restating positions (more than needs). o Experimental integration Collaboration o Goal: “win/win” outcome. o Flexible goals, perspective. Collaborative Tactics o Description rather than blame. o High disclosure. o Showing empathy; validating needs. Managing Conflict Tactics that tend to escalate conflict. o Labeling/name calling. o Threats o Issue expansion. o Coalition formation.
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o Tactics that tend to maintain conflict. Quid pro quo (tit for tat).
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This note was uploaded on 03/16/2009 for the course COMM 1 taught by Professor Mullin during the Winter '07 term at UCSB.

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2-5-09 - COMM 1 2/5/09 Interpersonal Conflict (Cont.)...

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