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QMTD 3600 FA03 MC SET #1 DUE: 9/9/03 INSTRUCTION : Bubble your answers on a Scantron. Do not turn in the problem statement. There are 45 questions. CHAPTER 1 1. Product design and process selection are examples of: A) financial decisions D) system operation decisions B) tactical decisions E) forecasting decisions C) systems design decisions 2. Which of the following is a reason for studying operations management? A) Operations management activities are at the core of all business organizations. B) Activities in all of the other areas of business organizations, such as accounting and marketing are interrelated with operations management activities. C) Most of all jobs are in operations management-related areas, such areas as customer service, inventory management, and more. D) All of the above. E) None of the above. 3. Which of the following is not related to the historical evolution of operations management? A) The industrial revolution B) Agricultural evolution C) Scientific management D) The human relations movement E) Development of management science techniques 4. The process of comparing outputs to previously established standards to determine if corrective action is needed is called: A) planning B) directing C) controlling D) budgeting E) leading 5. Operations management encompasses: A) forecasting D) motivating employees B) capacity planning E) all of the above C) scheduling 6. Which of the following is not a benefit of using models in decision making? A) They provide a standardized format for analyzing a problem. B) They serve as a consistent tool for evaluation. C) They are easy to use and less expensive than dealing with the actual situation. D) All of the above are benefits. E) None of the above is a benefit. 7. Which is not a significant difference between manufacturing and service operations? A) cost per unit D) customer contact B) uniformity of output E) measurement of productivity C) labor content of jobs 8. The responsibilities of the operations manager are: A) planning, organizing, staffing, procuring, and reviewing B) planning, organizing, staffing, directing, and controlling C) forecasting, designing, planning, organizing, and controlling D) forecasting, designing, operating, procuring, and reviewing E) designing and operating 9. The three primary functions that exist in most business organizations are: A) manufacturing, production, and operations B) operations, marketing, and finance C) operations, accounting, and marketing D) operations, production, and finance E) none of the above
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10. The three major functions of business organizations: A) overlap D) function independently of each other B) are mutually exclusive E) do not interface with each other C) exist independently of each other 11. Production systems with customized outputs typically: A) have relatively high volumes of output D) have relatively fast work movement B) have relatively low unit costs E) use relatively highly skilled workers C) have relatively high mechanization
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