ch1studyguide

ch1studyguide - COMM2600 Instructor Sanae Chapter 1 Study...

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COMM2600 Instructor: Sanae Chapter 1 Study Guide Section number: 3 Key Terms: - Communication competency: Awareness of one’s appropriate behavior in a specific situation and knowledge of how one should interact in the situation; Also includes the ability to communicate clearly and apply the knowledge of how one should act in the situation and being able to attain one’s “interpersonal” goals. - Human communication process: process in which one attempts to create an understanding of his/her’s beliefs/feelings, etc. for the other partner in order for the partner to understand the other partner’s perspective - Shared realities: Results from the human communication process when the partner understands the other’s point of view and is able to identify with the other partner’s ideas - Organization: Compilation of various individuals all working together toward a shared goal - Organizational communication: process in which an organization is constantly changing and shaping its organization through various factors including the different ideas from members and the environment. Guiding Questions: - How does the textbook define organizational communication? How would you explain organizational communication to your mother/father? o The textbook defines organizational communication as a “process through which organizations are created and in turn create and shape events. The process can be understood as a combination of process, people, messages, meanings, and purpose” [Shockley, Zalabak, pg. 16]. I would describe organizational communication to my mother/father as an ongoing process. Organizations are constantly changing according to various factors that influence their organization. Since the environment surrounding an organization is constantly changing, they are forced to change and keep up with it. Members of the group also keep the organization up to date with new ideas, which are influenced by their surrounding environment. Lastly, organizational communication has a lot to do with how members interact with each other and how they interpret one another’s messages. - What does it mean to you that organizational communication includes process, people, messages, meaning, and purpose? Give an example from your own experience with each component. o An organization is an ongoing process due to the constant changing and reshaping of the organization. Members must work together and communicate clearly in order for this ongoing process to be successful. Messages are a main component in communicating and getting one’s idea
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across. However, when messages are transferred from person A to person B, the meaning needs to be clearly sent through in order for the message to fulfill its purpose and intent. When working on a paper in a previous group communication class, our organizational communication was barely even present. Meanings of messages were unclear when members attempted to voice their opinion on the project. In the end, only half of the group did the work while the other half did not help at all. The process
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ch1studyguide - COMM2600 Instructor Sanae Chapter 1 Study...

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