ch6studyguide - Section 003 Professor Sanae Chapter 6 Study...

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Section 003 Professor Sanae Chapter 6 Study Guide: Groups in Organizations KEY TERMS: - Team-based Organization: organization composed of several teams that address specific issues - Workplace Democracy: system in which individuals’ goals and feelings are valued which promotes the individuals’ interactions and contributions toward the organization - Group Norms: Rules, behaviors, and values of an organization which are developed and learned over time through interaction. Norms allow members to understand the group’s outlook on things and way of going about doing things like problem solving and decision making - Project Teams: Teams created for a certain amount of time in order to complete a specific assignment/goal; made up of individuals who have specific skills and traits which pertain to the assignment and will help contribute to successfully completing the assignment - Quality Teams: Teams in which problem solving directed towards quality or quantity is the focus of the group. - Geographically Diverse Teams: consists of individuals all working toward the same goal in the same organization but are geographically separated yet connected through technology GUIDING QUESTIONS: Describe an experience you have had working in a small group, either in your organization or in a group project for a class. What type of group was it? What are some negative and positive participation behaviors you experienced? I was part of a project team when I was in my group communication class last year. We were put together for a short amount of time in order to fulfill a specific assignment. Although there weren’t really any positive participation behaviors that I can list, there were quite a few negative participation behaviors. To begin with, social loafing was exhibited when certain members were clearly slacking off while other members wrote the paper. Roles were not established within the group which created a sense of disorganization. Describe the stages of a group developmental process. Which of the group communication roles (task, maintenance, or self-centered) do you think are most important at each stage? Which role do you see yourself fulfilling the most in your group experiences? The group developmental process begins with formation – members “work out interpersonal concerns or tensions” and relationships are formed [Shockley-zalabak pg.204]. Production, the second phase, focuses on the behaviors that begin to evolve pertaining to the task at hand. In resolution, problems are resolved and dissolution, the last phase, follows in which the group disbands. Whereas self-centered roles may not
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contribute much to the group developmental process since it focuses on the individual and creates conflict with the group, I think task and maintenance are the most important during the forming and production phases. The promotion of positive goal obtaining tactics and social support are the most effective during the first two phases when members are getting to know one another and working together to accomplish their
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This test prep was uploaded on 03/17/2009 for the course COMM 2600 taught by Professor Sanea during the Fall '07 term at Colorado.

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ch6studyguide - Section 003 Professor Sanae Chapter 6 Study...

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