ch7studyguide

ch7studyguide - Section 003 Chapter 7 Study Guide...

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Section 003 Chapter 7 Study Guide: Leadership and management communication KEY TERMS: - Differences between leadership and management: o Leadership: process in which an individual’s characteristics influence and guide an organization towards the shared goal, specifically through his or her communication skills o Management: process in which power is assigned to an individual in order to make sure the organization is operating correctly and assignments pertaining to specific roles are being fulfilled - Transformational leadership: type of leadership in which the leader possesses specific characteristics (creative, interactive, visionary, empowering, and passionate) that inspire and motivate workers within the organization. - Principled leadership: type of leadership in which one clearly establishes the goal through vision and with this vision motivates members to obtain this goal through their individual talents - Leadership tactics: the different communication behaviors leaders encompass and use in order to control their organization, maintain trust, motivate individuals, and obtain their goal - Leadership and management challenges: include internal and external problems relating to interpersonal relationships, goal attainment, successful teams, and inability to adapt in different situations GUIDING QUESTIONS: Give an example of each of the sources of power that leaders have. Which type of power would you most like to have access to? Why? - Legitimate power: In a big company, the CEO possess legitimate power due to his title in the company - Reward power: A teacher can have reward power because they control and distribute the reward of grades to students - Coercive power: A coach on a sports team has coercive power because s/he has control over players’ positions, whether or not they play, and they can also trade players to other teams if they are not happy with the specific individual. - Referent power: A motivational speaker possesses referent power when he or she is able to influence and motivate members of the audience to relate to him or her and see things from his/her point of view - Expert or information power: A doctor exhibits expert power over interns at a hospital because s/he has more knowledge on the subject due to the amount of years and practice s/he has experienced. - Connection power: Celebrities in campaign ads portray connection power because they immediately have the public (followers) support and this support comes from their title within society and who they know and who their followers tend to associate them with. Out of all the different types of power, I would want to have access to legitimate
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power. If I had a title and everyone listened to me because of that, I would then be able to try and exhibit referent and expert power. By exhibiting referent power, I could build trust with members because they would feel as though they could relate to me. With expert power, members would also trust my opinion and ideas because of the information and knowledge I have pertaining to the specific subject. However, I
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This test prep was uploaded on 03/17/2009 for the course COMM 2600 taught by Professor Sanea during the Fall '07 term at Colorado.

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ch7studyguide - Section 003 Chapter 7 Study Guide...

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