ch8studyguide - Section 003 Chapter 8 Study Guide...

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Section 003 Chapter 8 Study Guide: KEY TERMS: - Differences between decision making and problem solving o Decision making: Process in which members of an organization must analyze and choose the best option from a set of known alternatives. Factors influencing this decision include organizational culture, decision/problem issues, communicative competencies, and technical competencies. o Problem solving: A highly interactive process used to move an organization to a more desired state. Process includes different stages where members collectively create and evaluate the various options they produced. - Nominal group process: Process that addresses an issue both individually and as a group. Begins with members of the organization individually writing their ideas down; these ideas are later presented to the organization as a whole in order to produce discussion, clarification, and decision/voting. - Experientially based processes, including bounded rationality: Processes in which past experiences, beliefs, and emotions influence and affect the way one makes a decision. Includes bounded rationality – “limited” rationality when viewing and making a decision due to selective perception and satisficing – settling on a decision based on limited information - Interaction process skills (define and provide an example): Skills that contribute to effective decision making and problem solving; based on one’s awareness of the communication process, individual predispositions, strategies, and tactics. Contributes to problem solving by providing structure and highlighting the individual. If an individual came into a group with a set mindset on how to proceed and interact within the group, his/her interaction process skills may affect the group by restraining and limiting its’ choices and other important factors GUIDING QUESTIONS: Give an example of each of the components of the Decision Making and Problem Solving model (Figure 8.1 on p. 272). - Influences o The culture of an organization is a huge influence on the way it operates and makes decisions. An example could take place in which decisions are made only at the top of the organization. The culture of the organization may only view those at the top of the organization as important and ignore the views and beliefs of those at the bottom of the organization. This can affect the organization because not everyone’s opinions are heard and considered - Skills o Skills may include communication and technical competency. For
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example, if an individual does not understand the organization’s background information pertaining to interpersonal communication and its’ technology, he/she may not be able to comprehend the organization’s problem and decision making may be impaired. -
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ch8studyguide - Section 003 Chapter 8 Study Guide...

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