World is Flat video - World Is Flat Video Thomas Freidman US is not viewed well by others Decided to go to call centers and interview young people

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World Is Flat Video Thomas Freidman - US is not viewed well by others - Decided to go to call centers and interview young people on their views on Americans - Documentary: “The other side of outsourcing” - Main finding in globalization story: - “Global economic playing field is being leveled and AMERICANS ARE NOT READY!” o “The World is Flat” – citing this as a great achievement in world development - First Chapter: “While you were sleeping” o Tens of thousands of Japanese speaking Chinese are running back rooms and developing business software for American and Japanese companies Outsourcing market o Jet Blue has created in home reservation system if you call JetBlue, the call center employees work only from home o McDonalds – Picture and order to call center in Washington DC o Globalization 1.0 – Shrunk the world from size large to size medium You went global through your COUNTRY Countries going global for reasons such as power, resources o Globalization 2.0 – Shrunk world from medium to size small
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This note was uploaded on 03/17/2009 for the course SCH-MGMT 210 taught by Professor Drorshmerling during the Spring '09 term at UMass (Amherst).

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World is Flat video - World Is Flat Video Thomas Freidman US is not viewed well by others Decided to go to call centers and interview young people

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