Chap 41.Which of the following statements about the "you" view is mostaccurate?a. First-person pronouns such as I, we, and ourshould be avoided in business messages because they take the focus off the reader.b. Be careful because second-person pronouns such as youand yourcan be overused and misused. When second-person pronouns are overused or misused, a message can sound insincere or manipulative.c. The "you" view can be used effectively in all business messages.d. The "you" view emphasizes first-person pronouns such as I, we, and our
.2. Devon is writing an e-mail message to a customer to tell him that the customer's order has been shipped. His primary purpose is to
3. ____ helps the sender know whether the message was received and understood.
4. Francis is starting his first full-time job after graduating from college, and he wants to sound conversational but professional on the job. What is the bestadvice you can give him?
5. The primary purpose of messages that sell products, convince managers, motivate employees, and win over customers is toa. persuade.