MGT 501 final home test - 1 1 Surface level similarities...

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1. Surface level similarities can be observed easily such as people of the same group of age, culture, race, and gender among others. In a working environment, managers or the recruiters that can discriminate those with diverse characteristics. For example, if a manager is a lady in a recruitment process, the lady will select the female candidates based on gender discrimination. For the success of the organization, this form of diversity is ignored ad chances are given to any competent individuals regardless of race gender, culture e.t.c On the other hand, deep level diversity involves those characters that cannot be physically identified such as attitudes, beliefs values among others. These types of characteristics can only be observed through verbal communication and other non-verbal gestures. For example in a workplace, people work together and later realize attitude character among fellow workmates. The attitude may be disliked or be liked. An example for this type is New York Times Company. This company uses diversity in order to enhance performance. The company employs people with a wide range of diversity such as race, gender, culture, color, etc. the company gives equal opportunity employment to everyone who meets their standards. Since the company is in the media industry, it requires information from diverse backgrounds to remain competitive in the industry. 2. A workplace example; a situation where fellow workers take a longer lunch than the allowed one hour. In addition, after the lapse of time, the managers and supervisors do not get concerned over the issue. This means the company is okay with the situation. However, as a worker, there is an internal conflict of what to do i.e. cognitive dissonance. People in the workplace seek consistency by; 1
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Firstly, change of behavior; in the above situation, to alleviate internal conflict, workers take a longer lunch in order to eliminate the conflict between what is right and wrong. This component of attitude is referred to a cognitive attitude. The attitude represents thoughts or ideas. Secondly, workers justify their behavior through the change of conflicting cognition. In this case, the workers start believing taking a longer lunch is right and cannot be changed. This is an example of an effective attitude. Workers have the belief that taking longer lunch is right. Lastly, workers justify their behavior through the addition of new cognitions. In this situation, workers add new concepts in order to justify conflict. For example, the workers might start to think that those who take longer lunch time leaves the workstation late. This is a conative component of attitude where workers take more lunch to compensate for this late departure from the work station.
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