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Lecture 13 Strong Culture Organizations

Lecture 13 Strong Culture Organizations - Strong Culture...

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Strong Culture Organizations October 29, 2008
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Overview What is a “strong” organizational culture? How to organizations build strong cultures? What are the advantages and disadvantages?
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The Wal-Mart Pledge “Now, I want you to raise your right hand-and remember what we say at Wal-Mart, that a promise we make is a promise we keep-and I want you to repeat after me: From this day forward, I solemnly promise and declare that every time a customer comes within ten feet of me, I will smile, look him in the eye, and greet him. So help me Sam .”
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The IBM Fight Song Regulation IBM clothes Songs of the IBM “March on with IBM, work hand in hand, stout hearted men go forth, In very land.
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The Disney Language Employees are “cast members” Customers are “guests” A crowd is an “audience” A work shift is a “performance” A job is a “part” A job description is a “script” A uniform is a “costume” The personnel department is “casting” Being on duty is “onstage” Being off duty is “backstage”
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