Ch07_IM_Daft AISE - Chapter 7 Managerial Planning and Goal...

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This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher. Chapter 7 Managerial Planning and Goal Setting Chapter Outline I. Overview of Goals and Plans A. Purposes of Goals and Plans II. Goals in Organizations A. Organizational Mission B. Goals and Plans C. Hierarchy of Goals III. Criteria for Effective Goals IV. Planning Types and Performance A. Management by Objectives B. Single-Use and Standing Plans C. Contingency Plans D. Crisis Management Planning V. Planning in the New Workplace A. Traditional Approaches to Planning B. New Workplace Approaches to Planning Annotated Learning Objectives After studying this chapter, students should be able to: 1. Define goals and plans and explain the relationship between them. A goal is a desired future state that the organization attempts to realize. A plan is a blueprint for goal achievement and specifies the necessary resource allocations, schedules, tasks, and other actions. The term planning usually incorporates both ideas and means determining the organization’s goals and defining the means for achieving them.
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This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher. CHAPTER 7 Managerial Planning and Goal Setting 171 2. Explain the concept of organizational mission and how it influences goal setting and planning. The overall planning process begins with a mission statement, which describes the organization’s reasons for existence. The mission describes the organization’s values and aspirations. A well-defined mission is the basis for development of all subsequent goals and plans. Without a clear mission, goals and plans may be developed haphazardly and not take the organization in the direction it needs to go. Because of mission statements employees, customers, suppliers, and stockholders know the company’s stated purpose and values. 3. Describe the types of goals an organization should have and why they resemble a hierarchy. Within the organization there are three levels of goals: strategic, tactical, and operational. Strategic goals are broad statements of where the organization wants to be in the future. Strategic goals pertain to the organization as a whole and are the stated intentions of what the organization wants to achieve. Tactical goals define the results that major divisions and departments within the organization intend to achieve. Tactical goals apply to middle management and describe what major subunits must do in order for the organization to achieve its overall goals. Operational goals describe specific results expected from departments, work
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Ch07_IM_Daft AISE - Chapter 7 Managerial Planning and Goal...

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