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Ch09_IM_Daft AISE - Chapter 9 Managerial Decision Making...

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This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher. Chapter 9 Managerial Decision Making Chapter Outline I. Types of Decisions and Problems A. Programmed and Nonprogrammed Decisions B. Certainty, Risk, Uncertainty, and Ambiguity II. Decision Making Models A. Classical Model B. Administrative Model C. Political Model III. Decision Making Steps A. Recognition of Decision Requirement B. Diagnosis and Analysis of Causes C. Development of Alternatives D. Selection of Desired Alternative E. Implementation of Chosen Alternative F. Evaluation and Feedback IV. Personal Decision Framework V. Increasing Participation in Decision Making A. Vroom-Jago Model B. New Decision Approaches for the Turbulent Times Annotated Learning Objectives After studying this chapter, students should be able to: 1. Explain why decision-making is an important component of good management . Every organization grows, prospers, or fails as a result of decisions by its managers. Managers are often referred to as decision makers. Good decision-making is a vital part of good management. Decisions determine how the organization solves its problems, allocates resources, and accomplishes its objectives. Decision-making is not easy. It must be done amid ever-changing factors, unclear information, and conflicting points of view. Plans and strategies are arrived at through decision- making. The better the decision making, the better the strategic planning.
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