Ch11_IM_Daft AISE - Chapter 11 Managing Change and...

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This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher. Chapter 11 Managing Change and Innovation Chapter Outline I. Turbulent Times and the Changing Workplace II. Model of Planned Organizational Change A. Forces for Change B. Need for Change III. Initiating Change A. Search B. Creativity C. Idea Champions and New-Venture Teams IV. Implementing Change A. Resistance to Change B. Force Field Analysis C. Implementation Tactics V. Types of Planned Change A. Technology Changes B. New-Product Changes C. Structural Changes VI. Culture/People Changes A. Training and Development B. Organizational Development Annotated Learning Objectives After studying this chapter, students should be able to: 1. Define organizational change and explain the forces for change. Organizational change is defined as the adoption of a new idea or behavior by an organization. Forces for change exist in both the external environment and within the organization. External forces originate in all environmental sectors including customers, competitors, technology, economic, and international events. Internal
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