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This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This maynot be resold, copied, or distributed without the prior consent of the publisher.Chapter 15 Information Technology and E-Business Chapter Outline I. Information Technology A. Data versus Information B. Characteristics of Useful Information II. Types of Information Systems A. Operations Information Systems B. Management Information Systems III. The Internet and E-business A. E-business Strategies B. E-Marketplaces C. Enterprise Resource Planning Systems D. Customer Relationship Management E. Knowledge Management IV. Management Implications of Information Technology A. Improved Employee Effectiveness B. Increased Efficiency C. Empowered Employees D. Information Overload E. Enhanced Collaboration V. IT Trends A. Wireless Internet B. Peer-to-Peer File Sharing C. Blogs and Wikis D. Going International
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