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Unformatted text preview: This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher. Chapter 15 Information Technology and E-Business Chapter Outline I. Information Technology A. Data versus Information B. Characteristics of Useful Information II. Types of Information Systems A. Operations Information Systems B. Management Information Systems III. The Internet and E-business A. E-business Strategies B. E-Marketplaces C. Enterprise Resource Planning Systems D. Customer Relationship Management E. Knowledge Management IV. Management Implications of Information Technology A. Improved Employee Effectiveness B. Increased Efficiency C. Empowered Employees D. Information Overload E. Enhanced Collaboration V. IT Trends A. Wireless Internet B. Peer-to-Peer File Sharing C. Blogs and Wikis D. Going International This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher. 402 PART 5 Controlling Annotated Learning Objectives After studying this chapter, students should be able to: 1. Describe the importance of information technology for organizations and the attributes of quality information. Information technology can be defined as the hardware, software, telecommunications, database management, and other information-processing technologies used to store, process, and deliver information. These technologies allow managers to generate and access complex databases of customer and organizational information. They enable employees throughout the organization to communicate in ways previously not possible. By providing managers with more information more quickly than ever before, information technologies improve efficiency and effectiveness at each stage of the strategic decision process. Important information attributes include time, content, and form. The time dimension includes timeliness, currency, and time period. The content dimension includes accuracy, relevance, completeness, and conciseness. The form dimension includes clarity, detail, and presentation. 2. Identify different types of information systems and discuss recent trends in information technology. Information systems are computer-based systems that draw on hardware, software, and human resources to support organizational information and communication needs. One way to distinguish among the many types of information systems is to focus on the functions they perform and the people they serve in an organization. Management information systems typically support strategic decision-making needs of top management. Operations information systems support information-processing needs of a business day-to-day operations as well as low-level operations management functions....
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- Fall '08