Ch17_IM_DaftAISE - Chapter 17 Dynamics of Behavior in...

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This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher. Chapter 17 Dynamics of Behavior in Organizations Chapter Outline I. Organizational Behavior II. Attitudes A. Components of Attitudes B. High Performance Work Attitudes C. Conflicts among Attitudes III. Perception A. Perceptual Selectivity B. Perceptual Distortions C. Attributions IV. Personality and Behavior A. Personality Traits B. Emotional Intelligence C. Attitudes and Behaviors Influenced by Personality D. Person-Job Fit V. Learning A. The Learning Process B. Learning Styles C. Continuous Learning VI. Stress and Stress Management A. Type A and Type B Behavior B. Causes of Work Stress C. Stress Management Annotated Learning Objectives After studying this chapter, students should be able to: 1. Define attitudes, including their major components, and explain their relationship to personality, perception, and behavior.
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This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher. 460 PART 6 Leading An attitude is an evaluation that predisposes a person to act in a certain way. The three components of attitudes are cognitions (thoughts), affect (feelings), and behavior. The cognitive component of an attitude includes the beliefs, opinions, and information the person has about the object of the attitude, such as knowledge of what a job entails and opinions about personal abilities. The affective component is the person’s emotions or feelings about the object of the attitude, such as enjoying or hating a job. The behavioral component of an attitude is the person’s intention to behave toward the object of the attitude in a certain way. The cognitive element is the conscious thought, “my job is interesting and challenging.” The affective element is the feeling that “I love this job.” An individual’s personality is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment. Understanding an individual’s personality can help managers predict how that person will act in a particular situation. Perception is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment. Attitudes affect perceptions and vice versa. Because of individual differences in attitudes, personality, values, interests, and so forth, people often “see” the same thing in different ways. 2.
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Ch17_IM_DaftAISE - Chapter 17 Dynamics of Behavior in...

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