gomez_tif_08 - Chapter 8 Training the Workforce Chapter 8...

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Chapter 8 – Training the Workforce Chapter 8 Training the Workforce OBJECTIVE QUESTIONS 1. Organizations face a number of important training issues such as: a) How can training keep pace with a changing organizational environment? b) How will training be funded? c) Does our training meet EEO criteria? d) Do we recruit experienced people or inexperienced people and train them? e) All of the above Answer: a E--Recall Page: 239 2. The goal of development is: a) an immediate improvement in performance. b) to prepare for future work. c) to improve performance on the current job. d) to develop key skills. e) to improve performance by addressing deficiencies in knowledge. Answer: b M--Recall Page: 240 3. Tortes and Cakes Corporation (TCC) is redesigning its work processes and wants to tap into the new work technology. Most of the computer programs they will need are quite complex, but TCC wants to computerize the entire business within 18 months. What kind of development should TCC use? a) Diversity training b) Cross-functional training c) Development d) Training e) HR development Answer: c C--Application Page: 240 4. Development is different from training in that development: a) has a longer time frame than training. b) focuses on the current job. c) is narrow in scope. d) has the goal of improved performance. e) has a shorter time frame than training does. Answer: a M--Integration Page: 240 251
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Part IV Employee Development 5. Training is distinct from development in that training: a) seeks to enrich workers. b) is organizationally focused. c) is narrow in scope. d) is broad in scope. e) works with a short time frame. Answer: c E--Recall Page: 240 6. The term “training” may have a negative connotation to many workers because: a) training is often time consuming and ineffective. b) they may feel that management is criticizing their skills and abilities, saying they need training. c) they underwent training before they were hired and the process seems redundant. d) organizations that implement training often have poor market shares. e) all of the above Answer: b M--Integration Page: 240 7. Training faces a number of challenges in its implementation, such as: a) Are the facilitators adequately prepared? b) Can we offer this training globally? c) Can we motivate training participants? d) How can we conduct accurate needs analysis? e) Is training the solution to the problem? Answer: e M--Recall Page: 241 8. Carson, a line manager at an office supply store, is receiving numerous complaints about the cash register operators’ inefficiency and poor customer service. He wants to institute a customer service training program for all retail workers as well as retraining on cash register operation for register workers. He doesn’t realize, though, that the reason for the decrease in register worker performance is that, while all other workers in the company received a bonus last pay day, these workers didn’t. The training goals that Carson has created: a)
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This note was uploaded on 03/22/2009 for the course MANAGEMENT 5689-9856 taught by Professor Nialamnu during the Fall '08 term at Indiana State University .

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gomez_tif_08 - Chapter 8 Training the Workforce Chapter 8...

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