gomez_tif_04 - Chapter 4 Managing Diversity Chapter 4...

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Chapter 4 – Managing Diversity Chapter 4 Managing Diversity OBJECTIVE QUESTIONS: 1. You are the HRM manager in a company with a highly diverse workforce. Over lunch you are explaining to a Caucasian, middle-class, line manager that she needs to use different training techniques with her Hispanic employees than with her black employees because of the difference in their cognitive structures. By “cognitive structures,” you mean: a) their personality traits. b) the way they perceive and respond to the world around them. c) their social and economic grouping. d) those individual characteristics over which they have little or no control. e) their problem-solving abilities. Answer: b M--Application Page: 119 2. Fundamentally, diversity: a) consists of those elements in our lives over which we have no control, but which make us individuals. b) is caused by the choices we make about our lifestyles, etc., that make us who we are. c) is all the human characteristics that make us who we are. d) is simply another term for affirmative action in the workplace. e) is another term for “stereotype”. Answer: c E--Recall Page: 119 3. Jorge is from Guatemala. Amanda, an American co-worker, assumes that Jorge, (and all Guatemalans) are just like her two Latina friends, and that the three share the same abilities, likes, and dislikes. Amanda is guilty of: a) discrimination. b) stereotyping. c) harassment. d) closed-mindedness. e) a and b Answer: b M--Application Page: 119 113
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Part II The Contexts of Human Resource Management 4. An important diversity issue is understanding the distinction between diversity and the source of diversity. Which of the following is an example of diversity? a) Terrance believes men should lead group discussions. Cami thinks gender is irrelevant to leadership. b) Marshall and Patty attended parochial school as children and readily accept authoritarian leadership. c) Jesus enjoys hot spicy food because he is a Latino. d) Carla does well in mathematics because she is an Asian-American. e) All of the above are examples of the sources of diversity. Answer: a C--Integration Page: 119 5. Diversity is a function of: a) stereotyping. b) an individual’s group membership. c) individual characteristics, some of which can be changed, and some over which one has no control. d) segmented communication networks. e) the current implementation of affirmative action programs and their quotas. Answer: c E--Recall Page: 119 6. When identifying individual characteristics in groups of people, it is very likely that: a) two groups will have substantial overlap with regard to any given characteristic. b) two groups will have very little overlap with regard to any given characteristic. c)
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This note was uploaded on 03/22/2009 for the course MANAGEMENT 5689-9856 taught by Professor Nialamnu during the Fall '08 term at Indiana State University .

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gomez_tif_04 - Chapter 4 Managing Diversity Chapter 4...

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