gomez_tif_02 - Chapter 2 Managing Work Flows and Conducting...

Chapter 2 – Managing Work Flows and Conducting Job
Analysis
Chapter 2
Managing Work Flows and Conducting Job Analysis
OBJECTIVE QUESTIONS
1. To compete and use its material and human resources effectively, an organization
needs a proper fit between its business strategy and the appropriate:
a) business plan.
b) HRIS system.
c) management team.
d) quality-of-work life program.
e) organizational structure.
Answer: e E--Integration Page: 45
2. The choice of a prospector strategy for a business would be most appropriate when:
a) the company is operating in an uncertain business environment.
b) the business environment is relatively stable.
c) its products are at the maturity stage in their life cycle.
d) it has a functional structure.
e) its management practices top-down decision making.
Answer: a M--Integration Page: 46
3. Cheap Shoes manufactures a line of inexpensive shoes. It chooses to use a defender
strategy, which means the most effective structure for them would be:
a) decentralized decision making.
b) maximizing autonomy among divisions.
c) setting up a functional structure based on a division of labor.
d) utilizing self-managing work teams.
e) establishing a flat structure.
Answer: c E--Application Page: 46
4. A company with a prospector strategy would most likely:
a) have a bureaucratic organizational structure.
b) have decentralized control, giving employees more responsibility.
c) use a vertical information system.
d) implement decisions from the top down.
e) use hierarchy to resolve conflict.
Answer: b E--Recall Page: 46
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Part II The Contexts of Human Resource Management
5. A firm can choose any one of a number of organizational structures. A company
with a defender strategy would be best served by a:
a) flat organizational design.
b) boundaryless organizational design.
c) bounded organizational design.
d) bureaucratic organizational design.
e) generic organizational design.
Answer: d E--Recall Page: 46
6. Alyssa is reading a job description for an interesting retail position. The job
description is very specific, telling her exactly what department of the store she
would be responsible for and what her duties would be. The ad features good
opportunities for advancement within the retail area—she could become the
managing retail director for her department. However, she would not be able to move
into finance or production. This is an example of which organizational strategy?
a) Top-down management
b) Work specialization
c) A prospector strategy
d) Centralization
e) Pyramid-building
Answer: b E--Application Page: 46
7. Bureaucratic organizational structures are marked by:
a) narrow job descriptions and sharp vertical and horizontal boundaries.
b) division of labor around products, services, or customers.