gomez_mhr05_im_05 - Part Three Chapter 5 Recruiting and...

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Part Three Chapter 5 Recruiting and Selecting Employees CHAPTER OVERVIEW ( PPT 5.1- 5.2) This chapter focuses on staffing, one of the most important HR activities in which the manager is involved. First, the hiring process is defined and discussed. Second, the major challenges managers face in trying to hire or promote the best persons for the job are examined. Third, a set of procedures to deal with these challenges and to avoid potential problems is recommended. Finally, the legal issues involved in staffing are briefly discussed. ANNOTATED OUTLINE I. Human Resource Supply and Demand (PPT 5.3- 5.4) Human resource planning is the process an organization uses to ensure that it has the right amount and the right kinds of people to deliver a particular level of output or services in the future. Failures in HR planning can lead to labor shortages, layoffs, and significant financial costs. A. A Simplified Example of Forecasting Labor Demand and Supply Figure 5-2 gives an example of how a hotel chain might forecast their labor demands. Figure 5-3 shows an example of the chain’s labor supply predictions. B. Forecasting Techniques 1. Methods of Forecasting Demand a. Quantitative Techniques – Regression Analysis, Ratio Analysis b. Judgmental Techniques – Top-down approach, Bottom-up approach 2. Methods of Forecasting Supply a. Quantitative Techniques - Markov Analysis 66
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b. Judgmental Techniques – Executive Reviews, Succession Planning, Vacancy Analysis II. The Hiring Process (PPT 5.5) The hiring process has three components: recruiting, selection, and socialization. III. Challenges in the Hiring Process (PPT 5.6) Despite the obvious importance of selecting the best from the available talent, the hiring process is fraught with challenges. The most important of these are: determining what characteristics are most important to performance, measuring those characteristics, evaluating applicants' motivation levels, and deciding who should make the selection decision. A. Determining the Characteristics Most Important to Performance B. Measuring the Characteristics That Determine Performance C. The Motivation Factor D. Who Should Make the Decision? IV. Meeting the Challenges of Effective Staffing (PPT 5.7- 5.18) Choosing the right person for a job can make a tremendous difference in productivity and customer satisfaction. Choosing the wrong person can result in sluggish operations and lost business and customers. For these reasons it is important that each step of the staffing process be managed carefully. A. Recruitment Issues include sources and costs of recruitment, external versus internal candidates, recruiting protected classes, and planning the recruitment effort. 1.
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This note was uploaded on 03/22/2009 for the course MANAGEMENT 5689-9856 taught by Professor Nialamnu during the Fall '08 term at Indiana State University .

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gomez_mhr05_im_05 - Part Three Chapter 5 Recruiting and...

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