Ch17_daft7e_TB - Chapter 17 Communication True/False...

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Chapter 17 Communication True/False Questions 1. Managers spend 80 percent of every working day reading or writing. Answer: False Level: 2 Page: 624 Type: F 2. Communication permeates every management function. Answer: True Level: 1 Page: 625 Type: F 3. Communication is the process by which information is transmitted from the speaker to the listener. Answer: False Level: 2 Page: 626 Type: F 4. Communication is defined as the process by which information is exchanged and understood by two or more people. Answer: True Level: 1 Page: 626 Type: F 5. After developing the message, the sender must encode the message and select a communication channel. Answer: True Level: 2 Page: 627 Type: F 6. The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process. Answer: True Level: 2 Page: 627 Type: F 7. Without feedback, the communication is only two-way process, sender to receiver and receiver to sender. Answer: False Level: 2 Page: 627 Type: F 8. The advantage of a two-way communication is that it is perceived the same in all situations, even if a sender and receiver encodes or decodes language differently. Answer: False Level: 1 Page: 627 Type: F Chapter Seventeen * Communication Test Bank * Page 211
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9. The number of cues and the level of potential noise in a channel that is selected for communication refer to the channel richness. Answer: False Level: 2 Page: 628 Type: F 10. In terms of channel richness, face-to-face discussion is the richest channel. Answer: True Level: 1 Page: 629 Type: F 11. Impersonal written media, including fliers and bulletins, are the lowest in channel richness. Answer: True Level: 2 Page: 629 Type: F 12. Only by selecting rich channels can managers communicate nonroutine messages effectively. Answer: True Level: 2 Page: 629 Type: F 13. Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding. Answer: False Level: 1 Page: 631 Type: F 14. To persuade and influence, managers connect with others primarily by using impersonal written media such as fliers and bulletins. Answer: False Level: 3 Page: 631 Type: F 15. The choice of a communication channel can convey a symbolic meaning to the receiver. Answer: True Level: 1 Page: 631 Type: F 16. Presenting hard facts and figures has the same power as telling vivid stories. Answer: False Level: 2 Page: 632 Type: F 17. Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing. Answer: True Level: 1 Page: 632 Type: F 18. When verbal and nonverbal messages are contradictory, the receiver usually will give more weight to behavioral actions than to verbal messages. Answer: True
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