m4l2 - Module 4 Organizational Behavior and Management...

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Module 4: Organizational Behavior and Management Professor Cristina Banks [email protected] Office Hours: Monday 3-5 @ F526
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Organizational Structure and Leadership 1. How to Structure the Organization. 2. The Chain of Command 4. Decision-Making 5. Leadership
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How to Structure the Organization Depends on purpose, mission, strategy, competition, size, stage of maturity. Match: what makes it easy to get the results you want. Change structure as needs and conditions change.
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What structure would you need to successfully run an ice cream company?
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What structure would you need to successfully run an ice cream company? Stores Ice cream making Ice cream distribution Securing supplies to make the ice cream Hiring and managing the people Getting customers into the stores Keeping track of the money
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Started 1978-took correspondence course on ice cream making from Penn State Made and sold ice cream out of renovated gas station in Burlington Vermont. Started manufacturing facility Started selling ice cream out of station wagon—delivering Opened franchise stores first in Vermont, than east coast, then US, then Europe, Canada, Middle East and Asia. Gives at least $1M per year for environmental and social
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  • Spring '09
  • Robinson
  • ice cream, United States Department of Justice, United States Attorney, Dismissal of U.S. attorneys controversy, Judge Michael Chertoff

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m4l2 - Module 4 Organizational Behavior and Management...

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