m4l8 - Module 4: Organizational Behavior and Management...

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Unformatted text preview: Module 4: Organizational Behavior and Management Professor Cristina Banks [email protected] Office Hours: Monday 3­5 @ F526 Changing the Organization Changing the Organization Reasons for Organizational Change How to Get Commitment and Support for Change Breaking Resistance Through the Application of “Fair Process” Sometimes Organizations Need Sometimes Organizations Need To Change To improve efficiencies. To change the organization’s focus. To change strategy. To incorporate new assets into the organization. The Role of Leadership in The Role of Leadership in Organizational Change Changing the values Modeling new behaviors Changing the organization’s structure (restructuring) Creating new policies and rules Delivering messages about what is valued Qualities of Effective Leaders: Qualities of Effective Leaders: Emotional Intelligence Self­Awareness Self­Regulation Motivation Empathy Social Skill What happens when What happens when you attempt to change behavior? Resistance! Resistance! Breaking Resistance Breaking Resistance Create a compelling reason for change Engage in “fair process” Engagement Explanation Expectation clarity Typical Approach to Obtaining Cooperation: Typical Approach to Obtaining Cooperation: Distributive Justice Tell people what will change but not why. Tell people what they will get and hope they are swayed by the benefits. Use incentives to drive behavior change. Procedural Justice Procedural Justice “Fair Process” Tell people what the problem is. Ask for input on potential solutions. Tell people what the changes will be and why. Tell people what to expect as a function of the change. The Importance of Change The Importance of Change ...
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This note was uploaded on 03/22/2009 for the course UGBA 08403 taught by Professor Robinson during the Spring '09 term at Berkeley.

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