m2l2 - Spring 2008 Module 2 Production Quality Lecture 2...

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David Robinson © D. Robinson, 2008 Spring 2008 Module 2 Lecture 2: Quality Management Tools
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2 Introduction to Quality Management Tools General rules to achieve Quality Flow charts (help with documentation) Pareto charts (focus on what’s most frequent) Fishbone diagrams (cause and effect) Statistical Process Control (SPC) Benchmarking Re-engineering
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3 Review: The “Total Quality” Approach Quality is non-negotiable Let’s do it right— once Quality comes from: 1. Planning 2. Continuous improvement 3. Error-cause removal
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4 Three General Rules to Achieve Quality 1. Avoid variation a. Within specs (how precise is “enough”?) b. Variations of procedure: Process should always be the same 2. Avoid activities that don’t add value: a.Waits b. Re-work 3. Avoid complexity Complexity is the enemy of quality”
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Planning for Quality An Action Plan to Achieve Quality 5
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6 Action steps to achieve Quality 1. Document the process 2. Collect the data Things-gone-wrong” 4. Organize the errors (fishbone diagram) 5. Count them (Pareto chart) 6. Make a plan of action and follow it
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7 Problem statement Grades have been slipping … I’m missing half my classes this semester Example of Quality Improvement
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8 1. Document the process using a flow chart Example: Getting to Class On-time
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Using a Flow Charts We write down each step and what happens when
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Step 1: Document the process No Yes Start Alarm goes off Get out of bed Hung over? Back to
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m2l2 - Spring 2008 Module 2 Production Quality Lecture 2...

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