OldExam - 1. What is true of US manufacturing quality as...

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1. What is true of US manufacturing quality as evidenced by defects in new automobiles? a. The US has always been the world leader in quality b. Although US quality has improved, it’s still not as good as the quality of Japanese cars c. US quality used to be quite poor, but is now better than Japanese quality d. US quality has actually deteriorated despite the “Total Quality Management” movement Ans. B L1 and Q1 2. In an automobile assembly line a worker installs a headlight that he knows doesn’t work because he wants to keep the line moving and he figures it will be caught and corrected by inspectors at the end of the line. Doing this underestimates the cost of: a. Warranty service b. Re-work c. Cost to the customer d. Contingent work Ans. B L1 discussed . Difficult if you weren’t in class and few people were in class that day. If it’s fixed before the vehicle leaves the factory, it’s not warranty or customer cost. 3. Most of your friends have laptops, but you prefer to have a desktop computer in your dorm-room because you are tech-savvy and know you can hot-swap out a disk drive in a desktop but you are reluctant to open up a laptop. In the example, the desktop has the quality advantage of: a. Aesthetics b. Durability c. Serviceability d. Features Ans. D L1 You could make a weak argument for D or B, but D is the correct answer from lecture “open up and swap out” 4. Good quality doesn’t happen by magic—it’s the result of planning to achieve good quality. Which of the following is the best example of planning for good quality? a. Avoiding complexity in a procedure b. Keeping track of customer complaints c. Error cause removal d. Plotting Pareto Charts Ans. A L2 (it’s the only one that refers to planning to avoid errors; the others are to do with fixing errors). Two examples given in class: Vaccination schedules, London Underground to Heathrow.
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5. The Public Works Department of the City of San Francisco spends several million dollars each year retrieving shopping carts and returning them to supermarkets. If you were on the Board of Supervisors and decided instead to make a plan to reduce the number of errant (= “gone astray”) shopping carts, you would begin by pointing out that the problem is undoubtedly governed by: a. The 80/20 Rule b. The law of diminishing returns c. An exponential power function d. The normal distribution Ans. A L2 this example discussed 6. As part of a Total Quality Initiative you develop a fishbone diagram to help with: a. Allocation of blame for poor quality b. Speeding up the process c. Error-cause removal d. Identifying the low-hanging fruit Ans. C L2 7. Calvin Klein is a good example of a Virtual Corporation. Which of the following activities does the firm not do? a.
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This note was uploaded on 03/22/2009 for the course UGBA 08403 taught by Professor Robinson during the Spring '09 term at University of California, Berkeley.

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OldExam - 1. What is true of US manufacturing quality as...

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