Chapter 10 Orgnizational Communication Lecture Notes

Chapter 10 Orgnizational Communication Lecture Notes -...

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Chapter 10: Organizational Contexts 1. Examples of Organizations 1. USC, Military and Social clubs 1. Compatibility between different members determines Success 2. Organizations differ in terms of Organization 1. Ex. Develop different structures of power and networking 2. Ex. Treat their Employees differently, so we should find organization matching our beliefs and values. 2. Theory of Bureaucracy (Weber) 1. Theory of Bureaucracy is the foundational theory of organization 2. Theory of Bureaucracy focuses on power and authority 3. Theory of Bureaucracy Is most efficient for large, complex organizations 4. Theory of Bureaucracy is based on… 1. Spheres of confidence/divisions of labor 2. Rules 3. Hierarchy 5. Ex. Theory of Bureaucracy 1. University of California exemplifies this type of Bureaucracy 3. Some outcomes of extreme Bureaucracies 1. Lower Productivity 2. Less Employee Loyalty 3. Conflict between administration and workers. 1. Ex. 1900s factory workers under the exploitative working conditions of the administration 4. Hawthorne Effect Studies (Roethlisberger) 1. Studies conducted at Hawthorne Electric Plant from 1925 to 1932, when researchers manipulated light levels to measure the effect on worker’s productivity, but discovered other factors which lead to increased productivity, supervision. 2. Researchers wanted to determine optimum level of lighting for maximum productivity 5. Results of the Hawthorne Effect Research 1. Productivity increased whether the lighting was increased or decreased 2. Increased of productivity was attributed to the Hawthorne Effect, attention from the researchers. 1
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Chapter 10: Organizational Contexts 6. Consequences of Hawthorne Effect Studies 1. Hawthorne effect researchers asked workers to express their views on wide variety of work related issues. 2. The Hawthrone employees were allowed to expresses their vies which improves worker’s attitude towards the work because people wanted to e heard. 3. Afterwards, The Hawthrone company researchers responded to the workers complaints, further improving their attitudes, thus they such scholars went even further 7. The Hawthorne Researchers Described four systems, which varied in the degree of authority and worker participation 1. System 1: Exploitative Authority 1. Worst: Abuse/use workers 2. Exploitative Authority only send messages from the top down 2. System 2: Benevolent Authoritative (aka Big Daddy) 1. If you take care of the company then the company will take care of you. 2. Ex. Coors Beer not only provides excellent retirement benefits but also allows employees to tap the keg when their at work. Of course, intoxicated results in termination. 3. System 3: Consultative 1. Consultative organizations wanted to know how workers feel, so they might implement a suggestion box. 2.
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This note was uploaded on 03/28/2009 for the course COMM 200 taught by Professor Sereno during the Summer '07 term at USC.

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Chapter 10 Orgnizational Communication Lecture Notes -...

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