organizationaldiagnosis-100831153348-phpapp02 - OD...

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OD Diagnosis J. MICHAEL SAMMANASU JIM
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OD Diagnosis What does it mean: “Dx is Tx”? What is the traditional OD approach to Dx? What are the mechanisms involved in deriving Dx? What is the value/utility of a Dx? (nomenclature) What is the Reflective Learning model & how is it used? Consider the models: McKinsey 7S, Weisbord 6-box, etc– what do they have in common? What is Systems Theory & how is it used? Team Task: Analyze and draw a systems model of an organizational problem showing mechanisms & possible intervention points
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a consultant or team of consultants are brought in by executives to "look them over," much as a patient might go to the doctor for an annual physical. The consultants are supposed to find out what is wrong with which part of the organization, and then, like a physician, recommend a program of treatment. doctor-patient model:
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Expert information and/or service is being bought by the client. For a successful outcome, this model depends on: 1. whether the manager has correctly diagnosed his own needs 2. whether he has correctly communicated these needs to the consultant 3. whether he has accurately assessed the capability of the consultant to provide the right kind of information or service 4. whether he has thought through the consequences of having the consultant gather information, and/or the consequences of implementing changes which may be recommended by the consultant." Exchange model:
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Process Consultation Process consultation , by contrast to both of these models, focuses on joint diagnosis , and the passing on to the client of diagnostic skills. The key assumption is that the client sees the problem for himself, shares in its diagnosis, and is actively involved in generating a remedy. Edgar Schein
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1. Think of visiting your health care, computer or auto mechanic professional. What is a diagnosis? 2. What does s/he do to diagnose (Dx) your condition? 3. What are the uses/purposes of a Dx; What does it allow you to do? 4. What, therefore, are the criteria for a sound Dx? 5. How is a diagnosis derived? Organization Diagnosis
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The diagnostic process Level 1: raw data Level 2: concepts & constructs Level 3: conceptual description (the explanation) Level 4: diagnostic label e.g., conflict, leadership, norms, roles, communication channels, decision style, etc. e.g., Transition adjustment reaction with emphasis on role diffusion e.g., during organizational transition, stakeholder roles have become diffused, resulting in role overload, role conflict, and role boundary disputes. These in turn have led to increased anxiety about the future and lowered productivity.
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  • Fall '16
  • Bernard A. Monteron
  • Assessment Assessment Assessment, traditional OD approach, reflective learning model, weisbord 6-box model

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