Safety_and_Health_Study_Note - SAFETY AND HEALTH: STRESS...

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SAFETY AND HEALTH: STRESS MANAGEMENT SAFETY AND HEALTH: STRESS MANAGEMENT STUDY NOTE STUDY NOTE S TRESS “Stress is any adjustive demand caused by physical, mental, or emotional factors that requires coping behavior. Stress comes from two basic sources: physical activity and mental or emotional activity.” -- Bohlander and Snell (2007: 538) E USTRESS Eustress is positive stress that accompanies achievement and exhilaration. Eustress is the stress of meeting challenges such as those found in a managerial, technical, or customer contact job. Eustress is regarded as a beneficial force that helps us forge ahead against obstacles. -- Bohlander and Snell (2007: 538) D ISTRESS Distress is “harmful stress characterized by a loss of feelings of security and adequacy.” “Helplessness, desperation, and disappointment turn stress into distress.” -- Bohlander and Snell (2007: 538) B URNOUT “Burnout is a severe stage of distress. Career burnout generally occurs when a person begins questioning his or her own personal values. Quite simply, one no longer feels that what he or she is doing is important. Depression, frustration, and a loss of productivity are all symptoms of burnout. Burnout is due primarily to a lack of personal fulfillment in the job or a lack of positive feedback about performance. In organizations that have downsized, remaining employees can experience burnout because they must perform more work with fewer co-workers. Overachievers can experience burnout when unrealistic work goals are unattainable.” --
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This note was uploaded on 04/07/2009 for the course H ADM 211 taught by Professor Sway during the Fall '07 term at Cornell University (Engineering School).

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Safety_and_Health_Study_Note - SAFETY AND HEALTH: STRESS...

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