cheat sheet - *Important employee behavior that managers...

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**Important employee behavior that managers want to explain, predict, and influence- Extraversion - sociable, talkative, and assertive agreeableness - good natured, cooperative, trusting conscientiousness - responsible, dependable, persistent, achievement oriented emotional stability - calm, enthusiastic and secure, or tense, nervous, insecure openness to experience - imaginative, artistically sensitive, intellectual ** 3 components of an attitude and 3 job related attitudes COMPONENTS- cognitive - beliefs, opinions, knowledge or information held by a person affective - the emotional/ feeling part of attitude behavioral - intention to behave a certain way JOB RELATED job involvement, organizational commitment, perceived organizational support ** impact of job satisfaction has on employee behavior- Highland’s typology- 6 personality type that explain or predict employee’s job satisfaction relationship among occupational personality types (realistic, enterprising, artistic) (investigative, conventional, social) ** how individuals reconcile inconsistencies between attitudes and behavior- individuals will: alter their attitudes or alter their behavior or develop a rationalization for the inconsistency ** MBTI v the big 5 model of personality- ** 5 personality traits that help explain individual behavior in organizations- locus of control, machiavellianism, self monitoring, risk taking, high/ low self esteem ** how emotions and emotional intelligence impact behavior- self awareness - knowing what you’re feeling, self management - managing emotions/impulses, self motivation - persisting despite setbacks, empathy - sensing how others are feeling, social skills - handling emotions of others ** how an understanding of perception can help managers better understand individual behavior- ** the key elements of attribution theory and how the fundamental attribution error and self serving bias can distort attributions: attribution theory - tendency to judge observed behavior: based on meaning (causation) we attribute to behavior, internally caused behavior: under your control, externally caused behavior: due to outside factors. Fundamental attribution error- overestimate the influence of internal factors, typically applied to our judgment of others self- serving bias- attribute successes to internal factors, blame failures on external factors, typically applied to self judgments ** 3 shortcuts to judging others- assumed similarity- assuming that others are more like us than they actually are, stereotyping- judging someone on the basis of our perception of a group they are a part of, Halo/ Horn effect - forming a general impression of a person on the basis of a single characteristic (+/-) ** how operant conditioning helps managers understand, predict, and influence behavior and discuss how managers can shape behavior- operant conditioning - behavior is a function of its consequences, behaviors are learned through experience, behaviors are taught by making rewards contingent of behaviors, rewarded behavior likely to be repeated, punished or ignore behavior is less likely to be repeated
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cheat sheet - *Important employee behavior that managers...

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