MGMT231 FINAL EXAM REVIEW SHEET SPRING 2008

MGMT231 FINAL EXAM REVIEW SHEET SPRING 2008 - = FINAL EXAM...

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============================================================ FINAL EXAM REVIEW SHEET MGMT 231 SPRING 2008 The exam is on May 12 and will cover chaps 10, 11, 12, 13, 14, 15, 16. 17, and 20 ---------------------------------------------------------------------------------------------------- Organizing and planning: relationship Major steps in organizing Forms of departmentalization: Functional, product, customer, and geography Division of labor (Specialization): advantages vs. disadvantages Span of management (Span of Control): Narrow vs. wide; Determinants of optimal span of management Problems with chain of command/scalar chain (gangplanks) Responsibility vs. authority vs. accountability (the delegation triangle) Authority: ways for making it acceptable; when is an employee likely to obey an order? Delegation: factors that discourage it Determinants for Decentralization Change in organizations: its inevitability and rate of change Resisting change: reasons and some techniques for dealing with it Stress: good and bad stress
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MGMT231 FINAL EXAM REVIEW SHEET SPRING 2008 - = FINAL EXAM...

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