Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
OB STUDY GUIDE FOR MID-TERM EXAM 1. MARS M otivation – forces within a person that affect their direction, intensity, and persistence of voluntary behavior A bility – natural aptitude and learned capabilities that are used to complete tasks for the company R ole perceptions – knowing what their specific task is and the importance of that task and also learning how to do it better through motivation from supervisors S ituational factors – factors from the external environment that are beyond employee control 2. Workforce demographic trends - a. Globalization - Economic, social, and cultural connectivity (and interdependence) with people in other parts of the world. b. Changing Workforce – racial/ethnic diversity, women, generational diversity c. Evolving Employment Relationships – employability, contingent work, work/life balance. d. Virtual Work – perform work away from traditional workplace using information technology. e. Workplace Values and Ethics – strong beliefs about what’s important in many situations. - Moral principals/values determining right and wrong. 3. Perception Process a. Selective attention – the process of filtering information received by our senses. b. Categorical thinking – unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory. 4. Perception errors/biases, stereotypes, salience - process of assigning traits to people based on their membership in a social category. - Unintentional/intentional discrimination 5. Attribution Theory – the perceptional process of deciding whether an observed behavior or event is caused largely by internal or by external factors. - Attribution Error – tendency to attribute the behavior of other people more to internal than the external factors. 6. Social Identity Theory - States that self-perception and social perception are shaped by a person's unique characteristics (personal identity) and membership in various social groups (social identity). a. Categorization b. Homogenization c. Differentiation
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
7. MBTI - personality test that measures each of the traits in Jung's model. a. Sensing/intuition b. Thinking/feeling c. Judging/perceiving i. ESTJ – most common for managers – extrovert, sensing, thinking, judging. ii.
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 04/29/2008 for the course BUS 312 taught by Professor Iiiii during the Spring '08 term at Merrimack College.

Page1 / 6


This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online