OB study guide

OB study guide - OB STUDY GUIDE FOR MID-TERM EXAM 1. MARS...

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OB STUDY GUIDE FOR MID-TERM EXAM 1. MARS M otivation – forces within a person that affect their direction, intensity, and persistence of voluntary behavior A bility – natural aptitude and learned capabilities that are used to complete tasks for the company R ole perceptions – knowing what their specific task is and the importance of that task and also learning how to do it better through motivation from supervisors S ituational factors – factors from the external environment that are beyond employee control 2. Workforce demographic trends - a. Globalization - Economic, social, and cultural connectivity (and interdependence) with people in other parts of the world. b. Changing Workforce – racial/ethnic diversity, women, generational diversity c. Evolving Employment Relationships – employability, contingent work, work/life balance. d. Virtual Work – perform work away from traditional workplace using information technology. e. Workplace Values and Ethics – strong beliefs about what’s important in many situations. - Moral principals/values determining right and wrong. 3. Perception Process a. Selective attention – the process of filtering information received by our senses. b. Categorical thinking – unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory. 4. Perception errors/biases, stereotypes, salience - process of assigning traits to people based on their membership in a social category. - Unintentional/intentional discrimination 5. Attribution Theory – the perceptional process of deciding whether an observed behavior or event is caused largely by internal or by external factors. - Attribution Error – tendency to attribute the behavior of other people more to internal than the external factors. 6. Social Identity Theory - States that self-perception and social perception are shaped by a person's unique characteristics (personal identity) and membership in various social groups (social identity). a. Categorization b. Homogenization c. Differentiation
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7. MBTI - personality test that measures each of the traits in Jung's model. a. Sensing/intuition b. Thinking/feeling c. Judging/perceiving i. ESTJ – most common for managers – extrovert, sensing, thinking, judging. ii.
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OB study guide - OB STUDY GUIDE FOR MID-TERM EXAM 1. MARS...

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