Chapter 2 Notes

Chapter 2 Notes - control Task performance –(baseline...

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MARS M otivation – forces within a person that affect their direction, intensity, and persistence of voluntary behavior A bility – natural aptitude and learned capabilities that are used to complete tasks for the company R ole perceptions – knowing what their specific task is and the importance of that task and also learning how to do it better through motivation from supervisors S ituational factors – factors from the external environment that are beyond employee
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Unformatted text preview: control Task performance – (baseline) minimum standard for performing work you are supposed to do… goal directed activities under individual’s control Organizational citizenship – behaviors outside of the employee’s normal activities or in other words being committed “going the extra mile” CWB’s – counter productive work behaviors (tardiness, threats, insults, theft)...
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This note was uploaded on 04/29/2008 for the course BUS 312 taught by Professor Iiiii during the Spring '08 term at Merrimack College.

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