Chapter 2 Notes

Chapter 2 Notes - control Task performance (baseline)...

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MARS M otivation – forces within a person that affect their direction, intensity, and persistence of voluntary behavior A bility – natural aptitude and learned capabilities that are used to complete tasks for the company R ole perceptions – knowing what their specific task is and the importance of that task and also learning how to do it better through motivation from supervisors S ituational factors – factors from the external environment that are beyond employee
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Unformatted text preview: control Task performance (baseline) minimum standard for performing work you are supposed to do goal directed activities under individuals control Organizational citizenship behaviors outside of the employees normal activities or in other words being committed going the extra mile CWBs counter productive work behaviors (tardiness, threats, insults, theft)...
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