INEG4433_LSN6_08_web1

INEG4433_LSN6_08_web1 - LSN 5 1 INEG 4433– Systems...

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Unformatted text preview: LSN 5 1 INEG 4433– Systems Engineering and Management INEG 4433 Systems Engineering and Management Lesson 6: Communication LSN 5 2 INEG 4433– Systems Engineering and Management Where are We? Last Time • Teamwork Next Time • Team Work Presentations This Time Communication Communication LSN 5 3 INEG 4433– Systems Engineering and Management INEG 4433 Recap LSN 5 4 INEG 4433– Systems Engineering and Management Team Tools 1 • Mission Statement – Statement of overall purpose of the team. – A reference to stakeholders the team is serving. – A statement of scope and list of constraints. – The time frame for completion of work. – The available budget. – A list of deliverables expected of the team, with due dates. • Timetable or Project Plan LSN 5 5 INEG 4433– Systems Engineering and Management Team Tools 2 • Team Member Roles – Note taker – Process observer – Leader – Meeting leader • Team Ground Rules – Spending time upfront defining ground rules can save much time later. – Rules must be accepted by every member. – Rules can be changed. – See Table 4.5, page 112 in your textbook for examples. Switch these roles occasionally, so everyone can gain experience LSN 5 6 INEG 4433– Systems Engineering and Management Team Tools 3 • Meeting Agendas – The last item of every meeting should be the tentative agenda for the next meeting. – Use “parking lot” for extra discussion topics. • Meeting Notes (a template may be useful) – A record of time, date, and attendees. – A summary of progress reports. – Decisions of the team. – New assignments: who and when due. – Comments and suggestions. – The date, time, and agenda for the next meeting. LSN 5 7 INEG 4433– Systems Engineering and Management LSN 5 8 INEG 4433– Systems Engineering and Management Communication When the intended communication is significant, it is necessary to design and deliver it in ways that allow for understanding to take place in all four quadrants . My experience clearly demonstrates that the use of illustrations, graphics, stories, examples and metaphors greatly enhances the likelihood that the intended meaning is conveyed to a wide range of people. Ned Herrmann The Whole Brain Business Book, page 119 LSN 5 9 INEG 4433– Systems Engineering and Management Benefits of Good Communication • Verbal communication skills are important to building an effective team. • Good communication is critical in times of rapid change. • The most frequent reason by far that people are fired from their jobs is because they do not get along with their colleagues or the boss. • A successful negotiation outcome depends on good communication (see Table 5.4, page 131)....
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INEG4433_LSN6_08_web1 - LSN 5 1 INEG 4433– Systems...

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