Midterm Review

Midterm Review - BUAD 302 Midterm Chapter 1: Communicating...

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BUAD 302 Midterm Chapter 1: Communicating at Work 1. Sender   message   encoding (channel/medium)   receiver   decode   feedback 2. Noise     : factors that interfere with the exchange of messages 3. Context     : physical, social, chronological, cultural 4. Content messages     : information about the topic under discussion 5. Relational messages     : signals indicating how people feel about one another 6. Formal communication networks     : systems designed by management to dictate who  should talk to whom to get a job done 7. Downward communication     : when superiors dictate messages to their subordinates; job  instructions, job rationale, procedures/practices, feedback, indoctrination 8. Upward communication     : messages flowing from subordinates to superiors 9. Horizontal/lateral communication     :  messages between members of an organization with  equal power 10. Informal communication networks     : patterns of interaction based on friendships, shared  personal or career interests, and proximity 11.  Networking : the process of deliberately meeting people and maintaining contacts to get  career information, advice, and leads Chapter 2: Communication, Culture, and Work 1. Differences in customs and behavior: formality, social customs, styles of dress, time,  conflict styles, gender roles 2. Low-context culture     : uses language primarily to express thoughts, feelings, and ideas as  clearly and logically as possible a. High-context culture     : relies heavily on subtle, often nonverbal cues to convey  meaning, save face, and maintain social harmony 3. Individualist cultures     : inclined to put their own interest and those of their immediate  family ahead of social concerns a. Collectivist cultures     : have tight social frameworks in which members of a group  feel primary loyalty toward on e another and the group to which they belong 4. Power distance     : the attitudes towards differences in authority 5. Uncertainty avoidance     : measure of how accepting a culture is of a lack of predictability 6. Task orientation     : focus heavily on getting the job done a. Social orientation     : more likely to be concerned about the feelings of members  and their smooth functioning as a team 7. Short-term orientation     : look for quick payoffs
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a. Long-term orientations     : defer gratification in pursuit of long-range goals 8. Co-cultures     : groups that have a clear identity within the majority culture a. Regional differences, ethnicities, disabilities 9. Ethnocentrism     : the inclination to see all events from the perspective of our own culture  and to evaluate your own culture as superior
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This note was uploaded on 04/12/2009 for the course BUAD 302 taught by Professor Snyder during the Spring '07 term at USC.

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Midterm Review - BUAD 302 Midterm Chapter 1: Communicating...

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