Book Midterm Notes

Book Midterm Notes - Book Notes Chapter 2: Communication,...

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Book Notes Chapter 2: Communication, Culture, and Work - Culture: learned set of shared interpretations about belief, values, and norms which affect behaviors of large group of people - Differences in culture – SEE P. 47, 39 TABLE 2-2, 2-3 for countries’ cultural tendencies!! o Formality Americans see French as arrogant, flamboyant, hierarchical, emotional French see Americans as naïve, aggressive, unprincipled, workaholic o Social Customs Business cards: Japan – take the card respectfully Gifts: be careful (ex. India : sacred cows, China: no gifts in sets of “4” b/c it means death) o Style of dress: Western business suit is good; Muslim women – modest is best! o Time Monochronic : time is money therefore must be rationed wisely (North Americans, north Europeans) Polychronic : time as taking a backseat to personal relationships so mtgs go for as long as needed (Latin America, southern European, Middle Eastern) o Conflict Style In Middle eastern – emotional expression is more respected than harmony Korea – businessman will help you save face ( kibun ) so won’t tell you “no” directly AND this can lead to problem if dealing with US business man o Gender Roles In some cultures (Asia, muslim) women are still inferior to men - Low-context culture: language primarily to express thoughts, feelings, and ideas as clearly and logically as possible - High-context culture: relies heavily on subtle, often nonverbal cues to convey meaning, save face, maintain social harmony. - Individualistic cultures: put own interest and those of immediate family ahead of social concern, freedom - Collectivist cultures: tight social frameworks where members are part of group and feel great loyalty - Power distance: attitudes toward differences in authority - Uncertainty avoidance: measure of how accepting a culture is of lack of predictability (Singapore and HK okay with it) - Task orientation (JP, MX, SWTIZ): focus heavily on getting job done - Social orientation (CHILE, PORTUGAL, THAILAND): concern for feelings of members and smooth f(x) as team - Short-term orientation: quick payoffs - Long-term orientation: defer gratification in pursuit of long-range goal Cultural Differences at “Home” - Regional differences (different part of US) – lots of unwritten rules - Ethnicity: how much people talk, saving face, behaviors - Disability – how to talk to someone disabled o Speak directly to disabled person (not companion) o Offer to shake hands (NO MATTER WHAT! Even if they have fake hand or no hand – they manage) o If visually impaired person, identify self and others with you o If you offer assistance, WAIT until offer is accepted o Treat adults and adults o DON”T lean on wheelchair. (personal space issues)
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o Listen attentively (esp. if person has difficulty speaking) o If person is on wheelchair, lower yourself to their level o If deaf, tap person on shoulder or wave hand o RELAX. It’s NOT weird. -
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This note was uploaded on 04/12/2009 for the course BUAD 302 taught by Professor Snyder during the Spring '07 term at USC.

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Book Midterm Notes - Book Notes Chapter 2: Communication,...

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