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Unformatted text preview: COMM1210 - Study Guide – Exam 2, Chapters 6-10 Chapter 6 1. Why is listening important to communication? 2. Be able to identify which situational or internal obstacle is interfering with listening. 3. What is mindfulness and how do we become mindful? 4. Be able to identify the type of ineffective listening an individual is displaying. Chapter 7 1. Use Gibbs’s TORI model to explain how communication behavior affects communication climate. 2. Explain the relationship between communication climate and the 3 basic human needs. 3. Conflict, know how interests, orientations, and responses can affect outcomes 4. Be able to analyze a situation in terms of common myths about conflict. Chapter 8 1. Identify and explain key characteristics of a system. 2. What is the relationship between communication, cultures, and systems? 3. Identify and explain the key dimensions used to differentiate cultures. 4. How does standpoint theory help to understand communication within systems? 5. What are key processes by which individuals adapt to cultural diversity? Chapter 9 Three main ways our self forms in interaction with others : know how each helps you form your self-concept • Communication with family members o Direct definition : communication that explicitly tells us who we are by labeling us and our behaviors Parents and other family members define us by the symbols they use to describe us • Example: “You’re my sweet little girl” & “You’re a big, strong boy” to comm. to child what sex it is/what sexual assignment means [girls are sweet, boys are big & strong] Family members provide direct communication about many aspects of who we are • Positive labels enhance self-esteem. Ex: “You’re so smart” or “You’re great at soccer” • Negative labels damage child’s self-esteem. Ex: “You’re stupid” or “You’re Negative labels damage child’s self-esteem....
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This note was uploaded on 04/29/2008 for the course COMM 1210 taught by Professor Britt,lori during the Spring '07 term at Colorado.
- Spring '07