User Frustration- Josh Roberts

User Frustration- Josh Roberts - RUNNING HEAD User...

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RUNNING HEAD: User Frustration 1 User Frustration By: Joshua Roberts CIS 524: Computer Interaction and Design Professor Moses Cowan December 1, 2014
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RUNNING HEAD: User Frustration 2 User Frustration User Frustration, gone are the days where long delays caused by poor computing power and slow networks were associated with applications. Modern applications have been made to be faster and more efficient. However, users still experience user frustration due to factors such as errors, application complexity, and failure to anticipate problems. Describe Three (3) Reasons Users Are Still Frustrated With Modern Applications. Errors are defined as the perception of users that something in the computing system is not functioning correctly, leading to a barrier in attaining goals (Forbrig, 2010). They may occur as a direct action of a user such as selecting wrong commands, or entering right commands in a wrongful manner like spelling and mode errors. Alternatively, errors can be caused by actions not related to the user such as hardware and software failures. Frustration occurs where a user is unable to decipher the cause of the error and how to respond to it. As a result, a user may perform actions that increase the severity of the problem, consequently increasing user frustrations. Method of reducing : - Frustrations caused by errors can be reduced by referring the problem to help desks where experts handle users’ enquiries and guide them appropriately so that they may reverse the error occurred. Users may be frustrated with jargon and new terms that are difficult to comprehend. Application complexity occurs where a user is unable to operate a certain application due to limitation in knowledge or hard to complicated manuals and directions (Forbrig, 2010). Web applications such as JSP and JAVA may be relatively understood by users, but complex applications such as HTML, database programs, and graphic illustrators may present tough
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RUNNING HEAD: User Frustration 3 challenges to a user. Most applications come with manuals so that a user may not experience difficulties in using them. Method of reducing - In case the application does not have one, or the user is unable to follow the commands, one can seek the help of knowledge bases which offer technical information.
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