Unformatted text preview: Pierce 1 Stephanie Pierce Dr. Hobart COMM 105A 28 September 2016 Listening, Feedback, and Critical thinking 1. Why do we listen? What are the types of listening? We listen because we seek to understand and retain aural (heard) stimuli. Listening depends on a complex set of skills and it require analysis and the desire for full understanding. The four different types of listening: (1) appreciative listening is listening to the enjoyment or relaxation; (2) comprehensive listening is listening to gain knowledge; (3) critical thinking is listening to evaluate the worth of a message; and (4) empathic listening which is listening to help others. 2. What is the relationship of mindfulness, responsiveness, and serial communication to listening? What are the four forms of the message that occur when someone speaks? Mindfulness is when we empty our minds of personal concerns and interfering emotions and choosing to focus on the person and what is happening in the here and now, responsiveness is understanding and carrying out tasks on fashionably matter and serial communication is a chain of command transmissions to relay message when going to person to person. The four forms whenever one person speaks or delivers a message to a second person the message occurs when; (1) message as it exists in the mind of the speaker (his or her thoughts); (2) message as it is spoken; (3) message as it is interpreted; and (4) message as it ultimately remembered by the listener. 3. What are the listening skills that good listeners have? Explain them. Listening contains six skills area or listening stages: hearing, understanding, remembering, interpreting, evaluating, and responding. Hearing is sounds fill out world and compete to be notice. Understanding is what we relate what we have listen to, to what we already know. Remembering is which we try to retain what we have listen to for future use, Interpreting is we make sense of a message and considering the other person's perspective as well as our perspectives. Evaluating is when we critically analyze the message. Responding is when we react to what we have listen to and offer feedback to let the speaker know our thoughts and feelings about the message. Pierce 2 4. There are a number of things that can hurt our understanding of a message. What is the speechthought differential? What are red flag words? Speechthought differential is the difference between speaking and thinking rates and our job is to internally summarize, question, and paraphrase what is being said. Redflag words are words that trigger emotional deafness, dropping listening efficient to zero and an example of redflag words are AIDS, spastic, and income tax. 5. We need to remember messages we have heard. What are the three key tools to remembering? The key tools of remembering are repetition, paraphrase, and visualization. 6. What are the behaviors of ineffective listeners? The behaviors of ineffective listeners: (1) Fraudulent listeners are pseudo listeners which are nodders; (2) Monopolistic listeners want you to listen to them, but they have neither the time nor the desire to listen to you; (3) completers are gap fillers; (4) selective listeners are like bees going after the honey in the flower; (5) avoiders figuratively wear earmuffs;(6) defensive listeners tend to perceive the remarks of another person as personal affronts or attacks; and (7) attackers wait for you to make a mistake. 7. What is the difference between evaluative and non evaluative feedback? What are the three types of evaluative feedback? What are the four types of non evaluative feedback? The different between evaluative and is non evaluative is that evaluative is positive or negative judgement and non evaluative when you make no effort to direct the actions of a communicator. The three types of evaluative feedback are positive evaluative feedback, negative evaluative feedback, and formative feedback. The four types of of non evaluative feedback are probing, understanding, supportive feedback, and “I” messages. 8. What are the seven differences between critical thinkers and uncritical thinkers? The Critical Thinker 1. Knows what he or she does not know 2. Is openminded and take time to reflect on ideas 3. Pays attention to those who agrees and disagreed with him or her 4. Looks for good reason to accept or reject expert opinion 5. Is concerned with unstated assumption and what is not said, in addition to what is stated outright 6. Insists on getting the best evidence 7. Reflects on how well conclusions fit premises and vice versa Pierce 3 9. How does gender affect listening style? How does culture affect listening? Women tend to search for relationship among message parts; they rely on more on their feelings and intuition. They listen to enhance their understanding as well as to establish personal relationships.Men on the ohter hand tend to foucs on their reactions to only one speaker at a time, women appear able to split their focus. They are more receptive, in general, than are mean to what is happening around them. Men also are more at home comprehensive listening and less at home with emotional content of message. Men are more likely to focus on a message's structure or pattern. ...
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- Fall '08
- evaluative feedback, Stephanie Pierce, non evaluative feedback