CHAPTER 1 Management Getting work done through others. Efficency Getting work done with a minimum of effort, expense, or waste. Effectiveness Accomplishing tasks that help fulfill organizational objectives. Planning Determining organizational goals and a means for achieving them. Organizing Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom. Leading Inspiring and motivating workers to work hard to achieve organizational goals. Controlling Monitoring progress towards goal achievement and taking corrective action when needed. The Four Functions of Management Planning, Organizing, Leading, & Controlling Top managers Executives responsible for the overall direction of the organization. Middle managers Responsible for setting objectives consistent with top management's goals
and for planning and implementing subunit strategies for achieving these objectives.
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