EXAM 1 STUDY GUIDE HRM - HRM 360 Organizational Behavior...

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HRM 360 Sec 07 6160 Organizational BehaviorCHAPTER 1 – ORGANIZATIONAL BEHAVIORStudy:Definition of OB, two types of factors that influence behaviorInformal vs. Formal aspects of an organizationOpen System Theory, definition, componentsDon’t worry about:Four actions steps for responding positively in times of changeSpecific studies and examples given to illustrate informal vs. formal organizationChallenges in the modern workplaceCHAPTER 4 – ATTITUDES, EMOTION, AND ETHICSStudy:Basics of affect, including emotion vs. moodPositive and negative affectivityAttitudes, definition, ABC model, factors that contribute to formation or maintenance attitudesAttitude-to-Behavior linkageJob satisfaction, causes, consequences-Organizational commitment, three types-Organizational Citizenship Behavior (OCB)Attitude change, sources and factors that affect persuasion
Don’t worry about:EthicsMemorizing ALL of the causes of the different types of commitment, just know what they are

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