Lec+12-+Communication1 - Lecture 12 Communication in...

Info icon This preview shows pages 1–14. Sign up to view the full content.

Lecture 12: Communication in Organisations Dr Faiza Ali
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Overview What is communication? Communication and organisational culture Methods of Communication What is communicated Trust Communication breakdown Challenges Modern methods of communication
Image of page 2
What is Communication? Exchange of ideas, emotions, messages, stories and information through different means ” (Clegg et al, 2008, p. 302) Gossip Informal chats Websites Social Networking Actions
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Interpersonal Communication Communication is the transmission of information and meaning from one party to another through the use of shared symbols
Image of page 4
Define success…
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Benefits of Best Practice Communication increased productivity higher quality of services and products more staff suggestions higher levels of creativity greater employee job satisfaction decreased absenteeism reduced staff turnover less industrial unrest and fewer strikes reduced costs
Image of page 6
Organisation Culture Methods of communication Shared meanings Shared interpretations Reality is created , sustained & transformed with communication
Image of page 7

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Verbal Communication Face to face meetings Departmental meetings Briefing groups Consulting/negotiating Videoconferencing Phone
Image of page 8
Non-verbal Communication Gesture Eye contact Facial expression Actions Behaviour
Image of page 9

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Written Communication Internal memos Notice board Newsletter Email
Image of page 10
Level of Communication Dyadic Communication Small-group Communication Organizational Communication Mass Communication
Image of page 11

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Miscommunication – choosing the right methods
Image of page 12
Mail from CEO to Manager: Today at 11 o’clock there will be a total eclipse of the sun. This is when the sun disappears behind the moon for two minutes. As this is something that cannot be seen every day, time will be allowed for employees to view the eclipse in the parking lot. Staff should meet in the lot at ten to eleven, when I will deliver a short speech introducing the eclipse, and giving some background information. Safety goggles will be made available at a small cost.
Image of page 13

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 14
This is the end of the preview. Sign up to access the rest of the document.
  • Fall '15
  • Mass Communication, Communication & Leadership, dyadic communication, Communication & Trust

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern