MANA CHAPTER 14Human Resource Management (HRM)the process of finding, developing and keeping theright people to form a qualified work force (mostdifficult important of all management tasks)Disparate Treatmentintentional discrimination; occurs when people,despite being qualified, are INTENTIONALLY notgiven the same hiring, promotion, or membershipopportunities as other employees because of theirrace, color, age, sex, ethnic group, national originor religious beliefsAdverse Impactis unintentional discrimination; occurs whenmembers of a particular race, sex or ethnic groupare UNINTENTIONALLY harmed or disadvantagedbecause they are hired, promoted or trainedFour-Fifths (or 80 percent) Ruleadverse impact occurs if the decision rate for aprotected group of people is less than four-fifths(or 80 percent) of the decision rate for anonprotected group (usually white males)Sexual Harassmenta form of discrimination in which unwelcomesexual advances, requests for sexual favors, orother verbal or physical conduct of a sexual natureoccursQuid Pro Quo Sexual Harassmentoccurs when employment outcomes, such ashiring, promotion or simply keeping one's job,depend on whether an individual submits to beingsexually harassed
