Chapter 12 - Coping with Conflict Chapter 12 1 The nature...

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Coping with Conflict Chapter 12 1. The nature of conflict / common causes 2. Personal styles of coping with conflict 3. Successful conflict negotiation
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Nature of Conflict Inevitable, recurring, and normal Trivial to devastating Culturally approved
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American Culture and Conflict Americans exhibit a culturally approved readiness toward engaging in conflict. Being a good fighter is perceived by Americans as good. Avoiding conflict is regarded as wimpy. Succeeding often means “getting ahead of someone else.” We engage in a lifetime of competitive conflicts
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Conflict Defined A dispute in which different values result in claims to rewards or resources that are in limited supply, and where the main objective of the people engaged in the process is to either neutralize or eliminate the prospects of their opponent to win what is at stake.
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Definition Simplified Participants are in competition with each other over something important to them.
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This note was uploaded on 05/01/2008 for the course COMM 201 taught by Professor Ashlock during the Spring '08 term at University of Louisville.

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Chapter 12 - Coping with Conflict Chapter 12 1 The nature...

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