MGT 304 test 1 - Fundamental Assumptions of OB: 1....

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Fundamental Assumptions of OB: 1. Organizations can be made more productive while also improving quality of people’s work life (work can be fun and productive) 2. There is no one best approach to studying behavior in organizations Contingency approach— behavior is a results of many interacting forces (personal, situational, and environmental) 3. Organizations are dynamic, and ever changing Open systems—transform environmental resources into finished products Assumptions about people: Theory X— people are lazy, irresponsible, and must be forced to work (traditional) Theory Y— people are capable of working productively and accepting responsibility for their work (modern) Forces Shaping OB Today: Globalization of the economy (process that interconnects people in the world regarding to culture, political, technological, and environmental aspects of their loves) o Increase in international trade due to lower costs, less restrictive trade laws and expansion of ports Diversification of the workforce o Greater participation by women, racial, and ethnic minorities o People are living longer Development of flexible, new working arrangements (under trends) Technological advances Quality revolution Culture: Expatriates Repatriation Culture shock Ethnocentrism Convergence vs divergence hypothesis Cultural pluralism— says social harmony comes from acceptance of separate identities, not everyone melting together into one Melting pot— says people from different backgrounds should all be transformed into American culture What Today’s companies are doing (TRENDS): Child-care and elder-care facilities Personal support policies Flextime programs— when employees have a say in when they arrive and leave work
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o Makes it easier to adapt work schedule to personal demands o Leads to improvement in satisfaction and performance and decreases turnover rates and sick days Compressed workweek— work fewer days for more hours Job sharing— 2 people assume responsibilities, salary, and benefit of 1 job V-time— voluntary reduced work time, reducing the amount of time you work with a proportional reduction in pay Telecommuting— using comm. Technology to perform work from remote locations (ie, at home) o Resulted in 55% reduction of real estate space o Improved customer satisfaction o 83% of employees preferred to the traditional office New organizational forms created by technology: Leaner organizations— fewer people doing more work due to technology Automation Informate— workers manipulate objects by ‘inserting data’ b/w themselves and those objects o Changes a physical task into one that involves digital commands Outsourcing— hiring outside firms o Core competency— organization’s key capability Contingent work force— temporary employees hired o Freelancers, subcontractors o Allows organization to shrink/grow as needed Virtual Corporation—
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MGT 304 test 1 - Fundamental Assumptions of OB: 1....

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