COMM 1210 study guide 2

COMM 1210 study guide 2 - COMM1210 - Study Guide Exam 2...

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COMM1210 - Study Guide – Exam 2 - **Chapter 6** QUESTIONS: 1. Explain the relationship between hearing, listening and interpretation. Hearing: is a physiological activity that occurs when sounds hit functioning eardrums . Hearing is not the only way we receive messages. We also receive them through sight. Listening: A complex process that consists of being mindful, hearing, selecting and organizing information, interpreting communication, responding and remembering . It is at least as important as talking. Few of us devote as much energy listening as we do talking. 45% to 53% of waking time is spending listening to others: that is more than we spend in any other communication activity. 1,000 human resource professionals ranked listening as the number one quality of effective managers The listening process involves six basic communication processes: being mindful, physically receiving messages, selecting and organizing communication, interpreting communication, responding, and remembering. Interpretation: The subjective process of organizing and making sense of perceptions. When we interpret, we put together all that we have selected and organized to make sense of communication. Effective interpretation depends on your ability to understand others on their terms. 2. Why is listening important to communication? Ineffective listening diminishes personal relationships, poor listening can hinder our understanding of others, and we may respond less sensitively. Not listening can leave us uninformed about important issues such as when we vote. Learning to listen well enhances personal, academic, social, and professional effectiveness. 3. Be able to identify which situational or internal obstacle is interfering with listening. *Look at lecture slides Situational obstacles: occur in the communication context. Message overload (understanding less because there is too much) Message complexity Environmental distractions (noise) Internal obstacles: occur within the receiver Preoccupation Prejudgments Lack of effort Diverse interaction styles 4. What is mindfulness and how do we become mindful? Mindfulness: is focusing on what is happening in the moment. When you are mindful you don’t think about what you did yesterday or the paper you need to write or a problem in your relationship. Mindful listeners focus on the people with whom they are interacting. We demonstrate mindfulness with verbal and nonverbal signals that we are paying attention and interesting what others say. Mindfulness is an ethical commitment to attend fully to others in particular moments. No amount of technique will make you a good listener if you don’t choose to be mindful. Your choice to be mindful is the foundation of how you listen-or fail to. Mindfulness is a continuous part of effective listening; as such, it affects all other aspects of the listening process. Mindfulness enhances communication in two ways. 1.
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COMM 1210 study guide 2 - COMM1210 - Study Guide Exam 2...

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