COMM1210 11-15 study guide-1

COMM1210 11-15 study guide-1 - COMM1210 Study Guide...

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COMM1210 - Study Guide – Chaps11-15 **Chapter 11** Communication in Groups and Teams TERMS Cohesion: closeness, or feeling of esprit de corps, among members of a group. Synergy: a special kind of collaborative vitality that enhances the energies, talents, and strengths of individual members. QUESTIONS: 1. Be able to explain the differences between groups and teams. Group : three or more people who interact overtime, depend on one another, and follow shared rules of conduct to reach a common goal. Team: is a special kind of group characterized by different and complementary resources of members and by a strong sense of collective identity. Like all groups, teams involve interaction, interdependence, shared rules, and common goals. Yet teams are distinct in two respects: 1. Teams consist of people who bring different and specialized resources to a common project. 2. Teams develop greater interdependence and a stronger sense of identity than is standard for most groups. 2. Identify the strengths and weaknesses of groups Strengths: A common goal exists between a group. Weaknesses: Individual members of the group may have goals that differ from or are in tension with the collective goal. Group members perceive themselves as interdependent, as needing one another to achieve something. 3. Provide an example of each type of task group. Project Teams: consist of people who have expertise related to different facets of a project ad who combine their knowledge and skills to accomplish a common goal. Focus Groups: Used to find out what people think about a specific idea, product, issue, or person. Brainstorming groups: Idea generation. Advisory groups: Develop and submit recommendations to others who make the final decisions. Quality improvement Teams : Three or more people that have distinct skills of knowledge and who work together to improve quality in organization. Decision-making groups : A sixth kind of task group exists to make decisions.
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4. Understand how group norms operate and explain the impact of groupthink. Norms: Guidelines that regulate how members act as well how they interact with each other. They control everything from trivial to critical aspects of a group’s life. Norms grow directly our of interaction. Norms often become entrenched (well-established) early in a group’s life. By noticing patterns and tendencies, you can exert influence over the norms that govern conduct in a group. Groupthink: The absence of critical and independent thought in the part of group members about ideas generated by the group. Groupthink can cause members to tend to perceive their group so positively that they assume it cannot make bad decisions. Consequently, members do not critically screen ideas generated in deliberations. The predictable result is low- quality group outcomes that often fail. 5.
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COMM1210 11-15 study guide-1 - COMM1210 Study Guide...

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