Critiquing_Process - Prepared for Texas State University...

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Groundbreaking Press, Austin, TX – – © 2007, Brad Fregger Prepared for: Texas State University McCoy College of Business Administration Management 3303.254 – Spring 2008 An Effective Critiquing Process by Brad Fregger As managers we spend a great amount of time and energy critiquing the behaviors of those we are responsible to and for. It is critical that these efforts not be wasted, that they result in behaviors that help us meet our stated objectives and therefore help the organization make its goals. A perf ec t a nal og y t o the man age me nt pr oce ss of enco uragi n g d esi re d b eha vi ors an d di s co uragi n g unde si red beha vi ors ca n b e the pro ce ss of cri ti q ui ng p res en tati on s or p ro jec ts . By u si ng the c orre ct pro ce ss duri ng the se ti me s, we can mod el th e mo st ef fe cti ve ma nag e me nt beh avi or , ther efor e faci l i tati ng t he tea m me mb ers ’ l e arni ng . The complete process is built around the dual concepts of: 1) What Worked for Me , and 2) What I Would Do Differently . Don’t assume everyone understands why we talk about What Worked . Often, managers assume that the What Worked phase is used as a self-esteem building tool, a way of providing positive reinforcement to the presenter (or team member). This assumption is not correct and in fact, when believed, leads to management behaviors that can be counter-productive. We tell the team member What Worked for only one reason: so those behaviors will be repeated . Most people are very interested in pleasing others, so they can get the recognition and approval they desire, especially from the person in charge. They will go to great lengths to discover what they must do to get this approval/recognition. Because of this tendency, there is an excellent chance they will change anything they don’t know is working. It is obvious that we don’t want them to change behaviors that are working; therefore, i t is critical that we tell them what is working so they will continue exhibiting those behaviors. The corollary that naturally leads from this is:
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This note was uploaded on 05/01/2008 for the course MGT 3303 taught by Professor Bell during the Spring '08 term at Texas State.

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Critiquing_Process - Prepared for Texas State University...

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