The important ingredients of organization are
hierarchy, specialization, standardization, and
. All make up a bureaucracy.
This model should help explain the following things:
efficiency, expand globally quickly, drive
change from top, work force, rapid learning, macro order from micro chaos, external
environment, and information processing.
Individuals are people…Groups are people with shared values…Organizations are sets of people with
*Machines, such as computers, can be considered members of an organization.
Case study for HSSF model: McDonalds
: layering with pyramid authority: headquarters
: division of work: French fries, job rotations, cleaning, stocking, departments, etc.
: control of variance: signs/logo, layout of stores, food itself, furnishing, cash registers,
number of ketchup packets, etc.
: rules and regulations: clean uniform, polite, ordering codes, cleanliness, cooking times,
This approach allows McDonalds to be more
(since all operations are standardized)
drive change from the top
, have easy
, as well as:
-cut costs on workers (since the jobs are easy and low skill) and provide
”: people are shaped by the system without regard to their
personal preferences, characteristics etc.
-create a stable
Another case study: firebombing Japan in WWII (Tokyo attacked March 9-10, 1945)
*Has to do with theories of airpower and disputes over the command and control of such missions—
should the theater commander or the air force commanders be making the calls?
Sec of War
Joint Chiefs of Staff
: Navy vs. USAF, fighters v. bombers, various bases, crews and support, bomb handlers.
: Planes all the same, bombs standardized, engine maintainence, crews, targets, bullets
: Communications, plans, when to abort, uniforms, discipline, protocol.
of destruction, B-29 force can be
, crews are needed
quickly without much training.
-LeMay is able to concentrate on fire bombing instead of having to deal with mechanical issues and
things like that because of this structure (
). In addition he shows the
because he brings knowledge from Germany to the Pacific.
-There is a good deal of “
” because of variables about pilots and their individual
decisions/stress, etc. However since the system is sufficiently large there is