Quiz1studyguide1 - Human Resources Quiz 1 Study Guide...

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Human Resources: Quiz 1 Study Guide Chapter 1: The Challenge of HRM 1. Why study human resource management? - Process of managing human resources (human capital and intellectual assets) - Relevant to line manager in administrating HR activities - Selection, performance appraisal, training, etc - In hospitality: people are a key resource - Important to study HRM: 1. To staff the organization (attracting, hiring, and retaining HR) 2. To design jobs and teams (define job descriptions with KSAs) 3. To develop skillful employees (training) 4. To identify ways to improve performance 5. To reward employee successes Human resource management : the process of managing human talent to achieve an organization’s objectives 2. Competitive advantage though people - Integrated knowledge sets (core competencies) within an organization that distinguishes it from its competitors and delivers value to customers - Effectiveness: achieving goals and objectives - Sustained competitive advantage—People Because: - have value - are rare and unavailable to competitors - are difficult to imitate (machines vs. people) - are organized for synergy (could be + or -) 3. Managing change a. Types of change - Reactive change: change that occurs after external forces have already affected performance - Proactive change: change initiated to take advantage of targeted opportunities b. Managing change through people - HR flexibility - Resource flexibility: inherent flexibility (person can do multiple things?) - Coordination flexibility: arrange people as you need them c. Reasons why Change efforts fail and key elements in successful change processes - People resist change because it requires them to modify or abandon ways of working that have been successful or familiar to them Top reasons why change efforts fail: - Not establishing a sense of urgency - Not creating a powerful coalition to guide the effort - Lacking leaders who have a vision - Lacking leaders who communicate the vision - Not removing obstacles to the new vision - Not systematically planning for and creating short-term wins - Declaring victory too soon - Not anchoring changes in the corporate culture
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Key elements that will lead to successful change: - Link change to the business strategy - Create quantifiable benefits - Engage key employees, customers, and their suppliers early - Integrate required behavior changes - Lead clearly, unequivocally, and consistently - Communicate continuously personally - Sell commitment to the change, not communication about the change 4. Containing costs - Labor costs are one of the largest expenditures of any organization (esp with healthcare) - Downsizing: the planned elimination of jobs “head count”/ layoffs - Outsourcing: contracting outside the organization to have work done that formerly was done by internal employees - Off shoring: the business practice of sending jobs to other countries - Employee leasing: the process of dismissing employees who are then hired by a leasing company (which handles all HR related activities) and contracting with that company to lease back the employees -Productivity enhancements:
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