BUSINESSEXAM!!!!

BUSINESSEXAM!!!! - INFO WITHIN SYSTEMS Functional systems...

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INFO WITHIN SYSTEMS Functional systems Types a. Human Resources i. Recruiting ii. Compensation iii. Assessment iv. Development and training v. HR planning b. Accounting and Financing i. General Ledger ii. Financial Reporting iii. Cost Accounting iv. Budgeting v. Accounts receivable vi. Accounts payable vii. Cash Management viii.Treasury Management c. Sales and Marketing i. Lead Tracking ii. Sales forecasting iii. Customer management iv. Product management d. Operations i. Order entry ii. Order management
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iii. Finished goods inventory iv. Customer service e. Manufacturing i. Inventory ii. Planning iii. Scheduling iv. Manufacturing operations 2. Problems with functional systems a. Data duplication/inconsistency b. Disjointed applications c. Limited Info and lack of integrated info d. Isolated decisions lead to inefficient overall activities e. Increased Expense 3. Business Process Redesign a. Organize around integrated activities b. Underlying business processes are changed c. Software developed to support processes 4. Cross Functional IS a. Customer Relationship Management (CRM) i. Online services ii. Greater interactivity iii. User generated content iv. Social networking tools v. Communities vi. Benefits 1. Identify, target and retain profitable customers
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2. Customize products and services to each customer
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This note was uploaded on 05/02/2008 for the course ACIS 1504 taught by Professor Jmlacoste during the Spring '07 term at Virginia Tech.

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BUSINESSEXAM!!!! - INFO WITHIN SYSTEMS Functional systems...

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